We're included a list of frequently asked questions below but if there's any other questions you have our inbox is always open and we're always happy to help.
Do you offer custom gifts? Absolutely, our create your own option lets you custom your gift from the box type right down to the gift tag.
Can I send a gift direct to my loved one? You sure can, just enter their delivery address and your personalised message at the checkout. We'll hand write your gift message and send it on it's way to your someone special.
How much is shipping? Free standard delivery is available on all orders over $80.00. Otherwise, standard shipping is a flat rate of $9.99 or $14.99 for express shipping.
How long will it take for my gift to arrive? All standard gift boxes are shipped within 48 hours. Please allow an additional 48 hours for custom keepsake gift boxes to be engraved and dispatched. Once your delivery has been dispatched we are unable to take responsibility for any delays. The delivery time is dependant entirely upon couriers but estimated delivery times are detailed below.
Standard Shipping Times NSW - 2 - 4 business days QLD - 3 - 5 business days VIC - 3 - 5 business days SA - 3 - 7 business days TAS - 4 - 8 business days WA - 6 - 10 business days
Express Shipping Times Next business day delivery.*
*Please note that Australia post has currently suspended their next business day delivery guarantee due to COVID-19 delays.
Do I need to be home for my delivery? No, all of our gift boxes are marked with 'Authority to Leave' to ensure you get them as quickly as possible. The courier will leave them in a safe place for you or your loved one to come home to.
Do you offer express shipping? We sure do, just the select express option when checking out and we'll get your gift send ASAP.
Can I place a bulk or bespoke order? Absolutely, we're always happy to help you create the perfect custom gift, whether it's for clients or friends. If you'd like to place a bulk or bespoke order please fill in our contact form with your request and we'll be in touch ASAP.
Do you accept returns? We don't accept any returns or exchanges on purchases unless the item arrives damaged, so we encourage you to triple check you're happy with your gift before checking out. In the unlikelihood that your products arrived damaged please contact us at firstname.lastname@example.org or via our contact form with images and details of the damage.