FAQS

We included a list of frequently asked questions below but if there's any other questions you have our inbox is always open and we're always happy to help.

Absolutely, our create your own option lets you custom your gift from the box type right down to the gift tag. 

You sure can, just enter their delivery address and your personalised message at the checkout. We'll hand write your gift message and send it on its way to your someone special. 

Free standard delivery is available on all orders over $80.00. Otherwise, standard shipping is a flat rate of $9.99 or $14.99 for express shipping.

All standard gift boxes are shipped within 48 hours. Please allow an additional 48 hours for custom keepsake gift boxes to be engraved and dispatched. Once your delivery has been dispatched we are unable to take responsibility for any delays. The delivery time is dependant entirely upon couriers but estimated delivery times are detailed below.

Standard Shipping Times
NSW - 2 - 4 business days
QLD - 3 - 5 business days
VIC - 3 - 5 business days
SA - 3 - 7 business days
TAS - 4 - 8 business days
WA - 6 - 10 business days

Express Shipping Times
Next business day delivery.*

*Please note that Australia post has currently suspended their next business day delivery guarantee due to COVID-19 delays.

No, all of our gift boxes are marked with 'Authority to Leave' to ensure you get them as quickly as possible. The courier will leave them in a safe place for you or your loved one to come home to. 

We sure do, just the select express option when checking out and we'll get your gift send ASAP.

Absolutely, we're always happy to help you create the perfect custom gift, whether it's for clients or friends. If you'd like to place a bulk or bespoke order please fill in our contact form with your request and we'll be in touch ASAP.

We don't accept any returns or exchanges on purchases unless the item arrives damaged, so we encourage you to triple check you're happy with your gift before checking out. In the unlikelihood that your products arrived damaged please contact us at hello@calliegiftco.com.au or via our contact form with images and details of the damage.